Refund & Cancellation Policy

Last updated: September 29, 2026

Frostline Outdoor Lighting aims to provide reliable, professional Christmas light installation, removal, and storage services.

1. Customer Cancellations

Customers may request to cancel or reschedule a service by contacting Frostline Outdoor Lighting as soon as possible.

Cancellation or rescheduling terms may depend on how close the request is to the scheduled service date and whether Frostline Outdoor Lighting has already incurred costs for materials, labour, equipment, or other expenses.

Any cancellation fees or non-refundable amounts that apply will be disclosed in the customer's quote or service agreement.

2. Deposits and Payments

If a deposit or advance payment is required, the applicable amount and payment terms will be stated in the customer's quote or service agreement.

Deposits may be used toward materials, preparation, scheduling, labour, or other costs associated with the customer's service.

Whether a deposit is refundable will be stated in the customer's quote or service agreement, subject to any refund or cancellation rights required by applicable law.

3. Weather-Related Rescheduling

Christmas light installation and removal may be affected by weather or unsafe working conditions.

If weather or other conditions make the work unsafe, Frostline Outdoor Lighting may reschedule the service.

Weather-related rescheduling does not automatically entitle a customer to a refund where Frostline Outdoor Lighting is able to provide the contracted service at a reasonable alternative time.

4. Service Issues

If a customer believes that an installation was not completed as agreed, they should contact Frostline Outdoor Lighting as soon as reasonably possible.

We will review the concern and, where appropriate, make reasonable efforts to correct work that was not completed in accordance with the agreed scope of service.

5. Refunds

Refunds will be considered based on the circumstances of the cancellation, the services already provided, materials or expenses already incurred, and the terms of the customer's agreement.

Where a refund is approved, it will generally be issued using the original payment method unless otherwise agreed.

Nothing in this policy limits or removes any cancellation, refund, or other rights that a customer may have under applicable British Columbia or Canadian law.

6. Customer-Supplied Products

Frostline Outdoor Lighting is not responsible for refunds relating to customer-owned lights or other materials that were purchased independently from Frostline Outdoor Lighting.

If customer-supplied products are defective, damaged, incompatible, or otherwise unsuitable for installation, the customer remains responsible for those products.

7. Legal Rights

This policy does not affect any rights or remedies available to customers under applicable consumer-protection legislation.

Where applicable law provides a customer with a right to cancel a contract or receive a refund, those legal rights will apply regardless of the terms of this policy.

8. Contact Us

For cancellation or refund requests, please contact:

Frostline Outdoor Lighting
Email: info@frostlineoutdoorlighting.com
Phone: 250-427-8030